EASY ITALIA | The helpline for tourists

Italian Republic | Minister of Tourism +39 039.039.039 | Available seven days a week from 9.00 am to 10.00 pm | 800.000.039

The cost is the one of a national local call.
No additional costs are charged for answer.

Toll free number from landlines and public phones
on the Italian territory.

Status

Tourist legal rights’ protection

1. What a tourist needs to know when buying an “all inclusive” trip?
According to Italian law “Direttiva 90/314/CEE del Consiglio del 13 giugno 1990”, when a tourist  purchases an “all inclusive” trip , he/she needs to be informed on what’s exactly included in the package.  Brochures and commercial material on the package need to clearly state: the package’s cost, the destination, the itinerary and transportation used to reach destination, accommodation type,  meals, info on passports and visas, healthcare info,  terms of payment and cancelling terms.
More info: Council Directive 90/314/EEC
2.  I am a tourist visiting Italy and I just noticed an excessive dirt inside a restaurant. What can I do about it?

You can point out this inefficiency and all sanitary issues to Carabinieri ( calling 112) or to “Unità Sanitaria Locale”  ( Local Sanitary office)

3.  I am foreign tourist and while I was eating at a restaurant, my mobile disappeared. Is the owner of the restaurant responsible to compensate me for this event?

No. The owner is only responsible for “objects” directly handed to him in custody  or for objects left the customer needs to leave in custody of the restaurant in order to make use of restaurant’s services ( ex : coast, umbrellas & similiars ).

4.  What’s Passenger’s Rights Paper?

Passenger’s Rights paper is  an information brochure on passenger’s rights protection in case of poor services such as denied boarding ( overbooking) flight cancellation or flight excessive delay,  luggage delay/loss/ damage. Inside Passenger’s Rights Paper one can also find information on safety  aircraft maintenance and exploitation measurement systems, air transport sector general strikes, suggestions area and  ENAC contacts.

5.  We had a snack at a bar but the due amount on the addition wasn’t correct.  Where can we point this out?

Each addition has to separately show  for each product , the following entries: net price, taxes ,  total net price ( adding all net prices) , total  taxes  ( adding total taxes ) , final price. In case one of the mentioned entry is not correct , you can contact the local police (Vigili Urbani).

Do you need information and/or assistance during your journey?

Please fill in the following form and you will get a reply as soon as possible.

* = Required field

Thematic area*

Type of request*

email*

Request (max 3000 characters)*

According to the Art No. 13, Law Decree 196/03, under the law referring to the Art. No. 13, Law Decree 196/03, FORMEZ PA – Centre providing services, support, studies and training for the modernization of Public Administration, an association recognized as a legal entity of private law, under control, supervision and inspection of the Presidency of the Council of Ministers – Civil Service Department, the entity responsible for personal data, collected by the contact centre Easy Italia, inform that your data will be collected and processed with the only aim to provide you with the assistance and information needed, also in relation to the reported administrations. The data processing is carried out just by using computerized procedures, in the way and within the limits required for the above purposes. Your data will be kept confidential and will be only be disclosed in the form of quantitative reports to the Civil Service Department, to other public bodies with the only aim to provide the service required, or to other third parties whose right to access the data is established by laws and regulations. The *marked fields are mandatory and your refusal to provide us with such information may result in not being able to provide you with the service required; fields that are not marked as mandatory may be left blank, but this can result in our service's operators not being able to contact you back. For the above-mentioned purposes, your personal data can be disclosed to Formez Managers and Personnel working on the “Easy Italia” project. The data controller is the Press and Publishing Manager at Formez, Viale Marx n.15, Rome. An updated list of Managers who can access your data is available at the office of the HR Department Manager. Under article 7 of Italian Law No. 196/2003, you have the right to ask for your data to be deleted, changed or updated. In order to exercise your right, please ask to the data controller (info@easy-italia.com).

I have read the guidelines

SECURITY CONTROL*

captcha

Please insert the code you see above into the code field below and then click on the "Send" button