EASY ITALIA | The helpline for tourists

Italian Republic | Minister of Tourism +39 039.039.039 | Available seven days a week from 9.00 am to 10.00 pm | 800.000.039

The cost is the one of a national local call.
No additional costs are charged for answer.

Toll free number from landlines and public phones
on the Italian territory.

Status

Health

1. I am an European citizen visiting Italy, I need prescriptions for some medicines. Where can I get them?
If you have a health insurance card or the provisional replacement certificate, you can go to the doctor’s covered by the insurance of the  national health service.
You can get the list of doctors covered by the insurance going to the local health service of the city you are spending your holiday in. During the summer months a particular service is  set up  in touristic areas. It is called “Doctor on Duty Ambulance service” for tourists.
2. I am an European citizen and I am going to stay in Italy next months. How can I access health care service if I need it?
To access health care services you need the TEAM ( the European Health Insurance Card ), in use in place of the old  E-110, E-111, E-119 and E-128 paper form in EU countries which allows tourists to receive medical services. In order to get the card you must go to your local health authority which will provide you with the card as established by the law.
More info: European Commisssion – Employement, Social Affairs and Equal Opportunities
3. What kind of medical assistance can  European tourists receive during their stay in Italy?
The European citizens are entitled to receive treatment at the same conditions as the people residing in the country visited as long as they have the European Health Insurance Card or provisional replacement certificate.
The card allows tourists to receive the necessary medical care ( and not only urgent care ). In order to receive medical services citizens can go to a doctor, a public health centre or one operating within the national health service. Citizens are also entitled to  specialist visits and diagnostic.
4. I am a foreign tourist visiting Italy. How can I know if there is a Doctor on duty ambulance service in the area where I am on holiday.
The doctor on duty ambulance service is a service of health care given to non-residentsorganized by local health authority. In order to get information about the service, you have to call the office for relations with the public of  the local health service of the city you are spending your holiday in. As an alternative you can go to a chemist’s or you can call the nation health emergency number 118 ( only in case of extreme necessity ).
5. Is the Ambulance service free of charge in Italy?
Yes, the service is generally free of charge in Italy. You may have to pay only the prescription charge. If you have the European Health Insurance Card or the  provisional replacement certificate but  you could not make use of it, you are  entitled to apply for the reimbursement once you are back to your country.

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