EASY ITALIA | The helpline for tourists

Italian Republic | Minister of Tourism +39 039.039.039 | Available seven days a week from 9.00 am to 10.00 pm | 800.000.039

The cost is the one of a national local call.
No additional costs are charged for answer.

Toll free number from landlines and public phones
on the Italian territory.

Status

Arts and performances

1. Are there special terms for a joint access to several services such as guided tours, art museums and public transportation ?

Yes. Most touristic Italian cities are provided with special “city cards” (city pass) that allow the access to public transportation and Historical and cultural sites as well as discounts on other additional services. It doesn’t exist a standard pattern on “city cards” , each city has its own customized city card . Normally a city card expires after 1 week and the cost range goes from 10 to 50 euros depending on the services it includes, allowing to save up to 40% on normal service rates.

Tourists can buy “city cards” online on internet or directly to PITs ( tourist information office) or relate offices.

More info available on the following links : Campania Arte Card, Roma Pass Card, Milano Card, Venice Card

2. I booked a ticket to a cultural event but I cannot attend any more. Is my ticket refundable?

No , because ticket refund is not foreseen in case of customer’s renunciation , also for tickets bought online (as stated by a specific law : art. 55 of the “Codice del Consumo” ).

3. Is there an official calendar available with all major Italian cultural progress events ?

Yes. This information is available on a specific web page of the Italian Ministry of Cultural Heritage and Activities website. Tourists can click on the ” eventi culturali” link ( the website is in Italian).

4. Where and when can a tourist book tickets for main movie festivals ?

Usually one can book a ticket to main Italian movie festivals online or by calling a tool free number. All booking information are available on the movie festival web site starting a few months before the event.

More info available on the following links : Venice Film Festival, International Rome Film Festival

5. Who can make use of free entries to cultural sites in Italy ?

According to a specific law, the following people categories can get free entries : UE citizens, people under 18 and older than 65 years of age; citizens of all countries that are not part of the UE but can enjoy fare-trade ( young people under 12 have to come with an adult) ; UE student parties ( along with teachers) ; UE fine arts students and teachers ; architecture , fine arts and archeology and history university teachers and PHDs ; handicap UE citizens ( along with a relative or special guide) .

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