EASY ITALIA | The helpline for tourists

Italian Republic | Minister of Tourism +39 039.039.039 | Available seven days a week from 9.00 am to 10.00 pm | 800.000.039

The cost is the one of a national local call.
No additional costs are charged for answer.

Toll free number from landlines and public phones
on the Italian territory.

Status

Documents

Since the 15th of May 2010, when Easy Italia started up, several documents have been produced. Papers include activity reports providing statistics related to the typologies of tourists who applied to the service and some success cases.

Best practices Easy Italia

In order to meet the needs of tourists coming to Italy form other countries, Easy Italia has translated the Charter of Rights for Tourists, an informative document that summarize the essential features of the current regulation pertaining to tourism and travellers’ rights. This document was produced by the Department of  Tourism competitiveness and development on April 2010, and has been updated in February 2011.

The Charter of Rights for Tourists is a complete guide, produced according to the art. 4 Law No. 135 of 29th March 2001, providing information ranging from hospitality to claim procedures, from conciliation and arbitration procedures, in case of breaches of contract by tourist service providers, to insurance, from health care to local culture and habits.

This useful guide is now available also in English, French, Spanish, German, Russian and Chinese, thanks to the translations by Easy Italia. The Charter of Rights for Tourists be consulted on the website of the Department of  Tourism competitiveness and development.

Do you need information and/or assistance during your journey?

Please fill in the following form and you will get a reply as soon as possible.

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According to the Art No. 13, Law Decree 196/03, under the law referring to the Art. No. 13, Law Decree 196/03, FORMEZ PA – Centre providing services, support, studies and training for the modernization of Public Administration, an association recognized as a legal entity of private law, under control, supervision and inspection of the Presidency of the Council of Ministers – Civil Service Department, the entity responsible for personal data, collected by the contact centre Easy Italia, inform that your data will be collected and processed with the only aim to provide you with the assistance and information needed, also in relation to the reported administrations. The data processing is carried out just by using computerized procedures, in the way and within the limits required for the above purposes. Your data will be kept confidential and will be only be disclosed in the form of quantitative reports to the Civil Service Department, to other public bodies with the only aim to provide the service required, or to other third parties whose right to access the data is established by laws and regulations. The *marked fields are mandatory and your refusal to provide us with such information may result in not being able to provide you with the service required; fields that are not marked as mandatory may be left blank, but this can result in our service's operators not being able to contact you back. For the above-mentioned purposes, your personal data can be disclosed to Formez Managers and Personnel working on the “Easy Italia” project. The data controller is the Press and Publishing Manager at Formez, Viale Marx n.15, Rome. An updated list of Managers who can access your data is available at the office of the HR Department Manager. Under article 7 of Italian Law No. 196/2003, you have the right to ask for your data to be deleted, changed or updated. In order to exercise your right, please ask to the data controller (info@easy-italia.com).

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